LEGAL REFERENCE

Your Privacy Matters to Us

We built 56 erek around your account security and data protection. Every time you open the lobby, deposit via DANA, OVO, GoPay or QRIS, or place a bet...

Data EncryptedQRIS SecureAccount ProtectedPrivacy FirstIndonesia Compliant
56 erek Your Privacy Matters to Us

How We Protect Your Information

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Privacy Questions? We're Here

Email Support Send us your privacy concern and we'll respond...
Live Chat Open the chat widget in your account lobby...
Account Settings Review your stored information, update your contact details...
PLATFORM TRUST SIGNALS

Why Your Privacy Is Secure Here

SSL Encryption

Every transaction — from your QRIS deposit to your live table bet — travels through encrypted channels that block interception.

PCI Compliance

We meet Payment Card Industry standards for handling payment data, so your DANA, OVO and GoPay details stay protected.

No Third-Party Sales

Your personal information is never shared with advertisers, data brokers or external marketers without your explicit consent.

Regular Audits

We conduct quarterly security reviews to identify and patch vulnerabilities before they affect your account or payment flow.

Indonesia-Focused

Our privacy practices align with Indonesian regulations and local payment processor requirements for QRIS, DANA, OVO and GoPay.

Data Retention Limits

We keep your information only as long as needed to run your account and comply with local law. You can request deletion anytime.

Consistency Across Our Platform

Same Policy EverywhereWhether you're on desktop, mobile or tablet, your privacy protections remain identical across all 56 erek entry points.
Live Tables & Slots AlignedOur live casino tables, slot lobbies and sportsbook markets all follow the same data-handling standards and encryption protocols.
Payment Method ParityDANA, OVO, GoPay and QRIS deposits receive the same security level; no payment method gets weaker protection than another.
Account-Wide CoverageYour privacy policy applies to your entire account — bonuses, withdrawals, game history and support tickets included.
Transparent UpdatesIf we change this policy, we notify you via email and in-app message at least 30 days before the change takes effect.
Dispute ResolutionIf you believe your privacy has been breached, we offer a formal complaint process and escalation to local authorities if needed.
Opt-Out RightsYou can unsubscribe from marketing emails, disable cookies and request your data export without losing access to your account.

What This Policy Covers

Account Registration

We collect your name, email, phone and ID details to verify your identity and prevent fraud. This data stays encrypted in our database.

Payment Processing

When you deposit via QRIS, DANA, OVO or GoPay, we receive transaction data from the payment processor but never store your full card or wallet credentials.

Game Activity Logs

We track your bets, wins and game history to calculate payouts, detect unusual activity and comply with local gaming regulations in supported regions.

Support Communications

Chat messages, emails and support tickets are stored to resolve your issues and improve our service. You can request these records deleted anytime.

Device & Location Data

We log your IP address and device type for security purposes — to spot unauthorised login attempts and protect your account from fraud.

Cookie & Analytics

We use cookies to remember your preferences, keep you logged in and measure how you navigate the lobby. You can disable these in your browser settings.

Privacy Policy Questions Answered

We retain your account information for as long as your account is active. After you close your account, we keep records for 7 years to comply with Indonesian financial regulations, then delete them. You can request earlier deletion by contacting support.

Yes. Go to Account Settings, select Privacy & Data, and click Export My Data. We'll email you a complete file of your personal information, game history and payment records within 48 hours.

Absolutely. We never store your full payment credentials. When you deposit, the payment processor handles your wallet or card details directly. We only receive a transaction confirmation and reference number.

No. We never sell your personal information to advertisers, data brokers or external companies. We only share data with payment processors and local authorities when required by law in supported regions.

We monitor our systems 24/7 for security threats. If a breach occurs, we notify affected users within 72 hours, explain what happened and outline steps to protect your account. We also report to relevant Indonesian authorities.

Yes. Request account deletion in your Privacy Settings. We'll close your account immediately and delete personal data within 30 days, except records we must keep for legal compliance in Indonesia.

Cookies remember your login, language preference and game settings. They also help us detect fraud and measure lobby traffic. You can disable non-essential cookies in your browser without losing account access.